Refund Policy

This Refund Policy applies to digital products purchased from PROSPECTS.

1. Digital products are generally non-refundable

Our products are digital data files (e.g. business datasets delivered as a CSV with a market report). Because they are delivered instantly and cannot be returned or “un-downloaded” once accessed, all sales are generally final and non-refundable.

2. When we will make it right

We stand behind the quality of our data. If within 7 days of purchase you believe a product is materially not as described — for example, a significant portion of the records are unusable or the file is corrupted or could not be delivered — contact us and we will investigate. Where a valid issue is confirmed, we will, at our discretion, provide a corrected file, a replacement product, or a full or partial refund.

3. What isn’t covered

• change of mind after the file has been delivered or downloaded;
• results from your own outreach (e.g. reply or conversion rates), which depend on factors outside our control;
• normal data variance — a small share of records in any list may be outdated, since business contact data changes over time.

4. How to request a remedy

Email prospects@cloudfindr.co from the address used at purchase, within 7 days, with your order details and a description of the issue. Approved refunds are returned to your original payment method via our payment provider; the time to appear on your statement depends on that provider and your bank.

5. Contact

Questions about a refund? Email prospects@cloudfindr.co.